How AI Drives Human Resources Into the Future

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Table of Contents

  • Ayah
  • June 7, 2024

We’re in the middle of a revolution, and no, it’s not the kind with dramatic battles and epic showdowns. This one’s happening in boardrooms and offices. Artificial intelligence is shaking up the business world in the best possible way, and Human Resources is right in the thick of this exciting transformation.

Imagine AI as your new coworker who loves handling tedious tasks. Need to sift through a mountain of resumes? AI’s got it covered. Struggling to schedule interviews? AI to the rescue!

As AI evolves, businesses leverage it to survive and thrive in our modern world. As the AI revolution shows no signs of slowing down, let’s explore how HR can harness AI to create smarter, fairer, and more future-proof workplaces brimming with opportunity.

 

HR 2.0: Welcoming the AI Era

Most HR leaders surveyed are already using AI in various HR functions:¹

  • 78 percent are using AI for employee records management.
  • 77 percent are using AI for payroll processing and benefits administration.
  • 73 percent are using AI for recruitment and hiring.
  • 72 percent are using AI for performance management.
  • 69 percent are using AI for onboarding new employees.

 

This demonstrates how artificial intelligence and machine learning can be integrated into HR tasks to enhance their functionality, make smarter decisions, and streamline the entire employee experience—from job hunting to daily office life—making it more efficient overall.

Interestingly, there have already been reports, such as the case of Amazon using algorithms or bots to terminate a 63-year-old Army veteran.²

As we look ahead to the future of AI in HR, it’s not just going to be a big change—it’s going to be a game-changer. With ongoing advancements, AI innovations hold the potential to introduce new applications in HR that we might not even be able to imagine right now.

Read More: Gen AI: Elevating Human Recruitment, Not Replacing the Hiring Heroes

 

Where the Robots Meet the Resumes: How AI is Reshaping HR

AI transforms human resources, especially in candidate acquisition, management, and learning and development (L&D). These areas traditionally involve much manual work and rely on human judgment, which could result in bias.

With artificial intelligence, these processes become more efficient and less biased, ushering in a new era of efficiency and fairness in the workplace.

 

Talent Acquisition

AI is proving to be an invaluable tool in the workforce acquisition process.

 

The HR Problem

Finding and providing qualified candidates quickly for open job requisitions from client companies is an ongoing challenge for staffing firms. Manually screening large candidate databases and resumes is extremely time-consuming. Secondly, hiring tends to be reactive rather than proactive.

Instead of engaging in workforce planning, companies often scramble to fill positions based on immediate needs, neglecting to anticipate future workforce requirements.

 

The AI Strategy

AI can fix all these problems. When HR professionals use AI-powered applicant tracking systems (ATS) and machine learning tools, the hiring process gets quicker, easier, and smoother. TI algorithms can analyze vast candidate databases, parse resumes for relevant skills and experience and surface the most suitable profiles. This allows staffing firms to fill positions faster and more accurately.

AI also enhances the hiring experience by providing employee onboarding support around the clock. With AI chatbots and virtual assistants, firms can engage with applicants 24/7, providing information, answering queries, and even conducting initial screening interviews. This automated front-line support allows recruiters to focus on more value-added tasks.

 

Learning and Development (L&D)

For staffing firms, ensuring their internal staff and contingent workforce have the right skills for roles is crucial but difficult to manage and scale.

 

The HR Problem

Gone are the days when people were stuck with one employer for their whole career. Nowadays, with the economy moving fast and the job market competitive, workers often look for career growth elsewhere.

The pandemic has made the need for upskilling, reskilling, and promoting internal mobility even more urgent. Younger workers, especially Millennials, prioritize career growth, so companies must strategically plan career paths to keep them. A learning management system (LMS) can give organizations a competitive advantage by closing skill gaps, fostering growth, and retaining top talent.

 

The AI Strategy

AI can transform how employees develop their skills by giving them personalized career advice and customizing their learning experiences. With advanced algorithms, AI can analyze various factors such as job roles, employee engagement, and individual learning preferences to create content that’s just right for them.

This ensures employees get relevant and meaningful content matching their unique needs and goals. AI-powered systems can also use learning curricula based on real-time feedback and performance data, allowing for continuous improvement and refinement of the learning process.

This approach ensures that employees are constantly exposed to the most up-to-date and relevant information, helping them stay ahead in their careers.

Including virtual reality (VR) and augmented reality (AR) in training adds another dimension to employee training and development. These technologies create lifelike simulations where employees can fully immerse themselves in learning. They get to practice and refine their skills in scenarios that might be too risky or costly to replicate in the real world.

 

Sustainable Work Culture

In the staffing world, promoting diversity, equity, and inclusion (DE&I), along with corporate social responsibility, is crucial for attracting top talent and meeting client needs. However, unconscious biases can impact hiring decisions.

 

The HR Problem

In response to work’s evolving nature, employers are urged to embrace a more sustainable lifestyle and prioritize human-centered growth and development.

HR professionals can now access various AI tools designed to address specific objectives. These tools enhance diversity and inclusion efforts, promote corporate social responsibility (CSR), and support employee well-being initiatives.

Organizations must prioritize employee well-being as workers advocate for improved work conditions, flexibility, and work-life balance. A study discovered that 76 percent of full-time U.S. employees experienced at least one mental health symptom, such as burnout, depression, or anxiety.³

Read More: Authenticity in Diversity and Inclusion: Are Your Efforts Only for Show?

 

The AI Strategy

Up to 82 percent of people are willing to consider using an AI-powered therapist or chatbot counselor, believing it could provide better assistance than humans.⁴ But this is an area where HR professionals can take charge and make a difference. This can be achieved by implementing AI-driven solutions in the recruitment process.

  • Job postings: AI provides human resource departments with useful tools to promote inclusivity and fairness in organizations. A key example is in creating job postings. AI can analyze language used in job descriptions to make sure they are inclusive and appealing to people from diverse backgrounds.
  • Blind screening: AI can help reduce unconscious bias in hiring. Traditional methods may unintentionally favor certain groups, like specific genders or races. AI systems can be set to ignore this information, ensuring candidates are judged solely on qualifications. This “blind screening” levels the playing field for all applicants, no matter their background.
  • Cultural fit: AI can help HR departments evaluate how well candidates fit into a company’s culture. Analyzing data such as past experiences and values, AI algorithms can show how aligned a candidate is with the company’s culture. This ensures hiring decisions aren’t just based on personal opinions but on data-driven assessments of cultural fit.

 

These AI capabilities allow staffing agencies to build more diverse, engaged talent pools while prioritizing employee well-being – ultimately benefiting clients through higher-quality staffing.

Read More: Ethics in Action: Ensuring Your Staffing Agency Practices Responsible AI

 

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With Allied Insight, we’ll show you how to leverage AI algorithms to create, optimize, and distribute content that hits the mark every time. You can tap into AI-powered tools to generate fresh ideas, create compelling content, and boost your online presence. Refining your SEO strategy or fine-tuning your social media campaigns, we’ll help you harness AI’s full potential to take your content to new heights.

Say goodbye to the same old HR routine and hello to a future filled with AI that helps you shine brighter than ever. Contact us today, and we’ll respond faster than a robot!

 

References

  1. Eightfold AI. The Future of Work: Intelligent by Design. 2022, eightfold.ai/wp-content/uploads/2022_Talent_Survey.pdf.
  2. “Fired by Bot at Amazon: “It’s You against the Machine.”” Yahoo Finance, 28 June 2021, finance.yahoo.com/news/fired-bot-amazon-against-machine-100013296.html.
  3. Mind Share Partners. 2021 Mental Health at Work Report. 2021, www.vscpa.com/sites/default/files/2021-11/.pdf.
  4. Oracle. As Uncertainty Remains, Anxiety and Stress Reach a Tipping Point at Work. 2020, www.oracle.com/a/ocom/docs/oracle-hcm-ai-at-work.pdf.

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